For the Germany presale launch, learn when the GottaGo will be available, discounts, warranty, returns, and other presale FAQs.
Presale FAQs
What happens when I place my presale order?
Once you pay for your presale order, you will receive an email confirmation. We will allocate a GottaGo for you, and when stock arrives in August, we will ship out your order. You will receive tracking information to let you know your order has been shipped to you!
When will the presale begin in Germany?
The presale for the GottaGo will begin on the 16th June 2025.
What countries will the presale period last?
From June 16th - August 1st.
What countries will the GottaGO be available in?
Currently only Germany, though we're looking to expand into Europe as a whole!
When will my order be shipped?
We're expecting to be stocked and shipping in August.
How much is shipping?
Shipping is free.
Can I order multiple GottaGo's?
Yes, you can!
Will there be exclusive offers or discounts available during the presale?
Yes! We are offering the following:
For the GottaGo Toilet
June 20th - 30th = 15% off
July 1st - 30th = 10% off
What payment methods will be accepted?
All of our regular payment methods are accepted. On checkout, you can select which payment method you'd like to proceed with.
How can I get updates on my order?
You can get in touch with us at support@joolca.eu or use our online form here.
Can I change my presale order, or cancel my presale order for a refund?
Yes, you can. We offer a 30-Day Money-Back Guarantee on all orders. Get in touch with us at support@joolca.eu or use our online form here.
When does the warranty start for presale orders?
You will get our standard 2-Year Warranty with your GottaGo. The warranty will start from the day you receive your order.
Can I change my order if I change my mind during or after the presale?
Yes, you can. We offer a 30-Day Money-Back Guarantee on all orders.
Will there be any customer support available during the presale period?
Yes, our customer support team will be active as normal, 24-7. You can get in touch with us at support@joolca.eu or use our online form here.
Can I combine a presale order with other products for a single shipment?
We recommend placing a separate order for the GottaGo presale order.