How to place an order

For information on how to place an order, how to apply a discount, choosing a payment option, where you can buy, and our trial period.

Placing an order online

You can place an order on our website.

Place an order with our team

If you need a hand, feel free to email our support team. We can help answer questions and make recommendations based on your existing setup, or what you want to achieve. We're also able to help place an order. 

To email us:

For Australia: support@joolca.com.au

For New Zealand: support@joolca.co.nz

For USA: support@joolca.com

For UK: support@joolca.co.uk

Can I buy from a retail store?

No, we don't partner with any retail stores at the moment. Read more here.

Is there somewhere I can see it before buying?

We sell directly to the public from our US, Australian, UK & New Zealand websites. Whilst our HQ is based in Melbourne, Australia we don't have any retail showrooms to view our products. 

We ship directly to you from our 4 warehouses in Utah (USA), Melbourne (AUS), Christchurch (UK) or Auckland (NZ).

We want to make your purchase as easy, comfortable and risk-free as possible. This is why we have Free Shipping & Returns as well as a 30-day money-back guarantee. Use your product out in the field, and if you're not happy we'll send it back to us (for free) and refund your money in full. 

Applying a discount code

When you are making a purchase on our website, you can apply the discount in the 'Payment' section. 

If you are having an issue applying a discount code, send us an email. 

Choosing a 'buy now, pay later' payment option

For more information on what options we have.

When you are making a purchase on our website, you can choose the payment option in the 'Payment' section.