We understand the inconvenience of having to deal with a warranty claim. We always aim to get items fixed or replaced within days of receiving the item.
The whole process can realistically take up to two weeks from start to finish, with shipping times to/from Joolca being the longest factor. Once we receive an item, we try to get it back out the door as quickly as possible.
If you need the warranty processed more quickly please get in touch with our support team and we'll try to help out as best we can.