Shipping & Delivery Information

  • Updated

Find out about shipping and delivery time, delivering to a PO Box, Express Shipping, and the couriers we use. 

How much is shipping?

Joolca offers free shipping on all orders above the following totals in each region:

Australia = $99
United States = $69
The United Kingdom = £69
Canada = $89*
New Zealand = $99

Below this threshold, a flat rate is applied, the rates are as follows:

Australia = $14.95
United States = $9.95
The United Kingdom = £8.95
Canada = $12.95*
New Zealand = $14.95

All prices are listed in local currency.

*Some regions in Canada may incur additional shipping fees depending on the location.

Which Delivery Service do you use?

  • USA:  We use UPS Ground. Please note that currently, this is for continental states only. For Alaska & Hawaii customers please read here.
  • Australia: We use Australia Post.
  • New Zealand: We use Post Haste couriers.
  • UK: We use DPD local and DHL local.
  • Canada: We use UPS Ground and Canada Post.

Do we offer Express Shipping?

  • Australia: We only offer Express Shipping for our Australian customers at an additional cost. You'll be able to choose the Express Shipping option on the checkout page.
  • USA:  We use UPS Ground to get our packages to you as quickly as possible. Currently, there is no option for Expedited Delivery.
  • New Zealand: We use Post Haste to get our packages to you as quickly as possible. Currently, there is no option for Express Shipping.
  • UK:  We use DPD local and DHL local to get our packages to you as quickly as possible. Currently, there is no option for Expedited Delivery.
  • Canada: We use UPS Ground to get our packages to you as quickly as possible. Currently, there is no option for Expedited Delivery. 

Can we ship to a PO Box:

  • USA: We use UPS Ground to ship our packages. Unfortunately, UPS can't deliver to PO Boxes. 
  • Australia: We use Australia Post to ship our packages. Shipping to a PO Box is fine. 
  • New Zealand: We use Post Haste to ship our packages. Unfortunately, Post Haste can't deliver to PO Boxes.
  • UK: We use DPD local and DHL local to ship our packages. Unfortunately, DPD local and DHL local can't deliver to PO Boxes.
  • Canada: We use UPS Ground and Canada Post to ship our packages. Unfortunately, UPS & Canada Post can't deliver to PO Boxes. 

How long does delivery take?

USA:

  • We ship from our Salt Lake City, UT warehouse. Orders before 5.00 PM EST typically get shipped out the same day.
  • We ship with UPS Ground. 
  • Refer to the Transit map below for approx delivery times:

Screen_Shot_2020-05-12_at_6.07.19_pm.png

 

Australia:

  • We ship from our Melbourne warehouse. Orders before 12.00 PM AEST typically get shipped out the same day.
  • We ship with Australia Post. You can use their Delivery Time Calculator for a better estimate of shipping time. "From" Postcode is: 3029.
  • As a rough guide, delivery is:
    • 2-4 Business days to metro areas on the East Cost.
    • 2-3 Business days to Adelaide.
    • 5 Business days to Perth/Darwin.
    • Add 1-3 Business days for more rural areas in each state. 
  • Express Post will be quicker than standard shipping and you'll save a few business days, however, it is not guaranteed to be overnight. See here for more details: https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage.

New Zealand:

  • We ship from our Auckland warehouse. Orders before 12.00 PM NZST typically get shipped out the same day.
  • We ship with Post Haste Couriers.
  • As a rough guide, delivery is:
    • 2 Business days to North Island.
    • 3-5 Business days to South Island.

UK:

  • We ship from our Christchurch warehouse. Orders before 12.00PM GMT typically get shipped out the same day.
  • We ship with DPD local and DHL local delivery services.
  • We currently do not ship to most of:
    • Highlands and Islands of Scotland.
    • Northern Ireland, Isle of Man, and Isles of Scilly.
  • As a rough guide, delivery is:
    • 1-3 days to England, Wales, and parts of Scotland.

Canada:

  • We ship from our Vancouver warehouse. Orders before 12.00PM EST typically get shipped out the same day.
  • We ship with UPS Ground and Canada Post, depending on your location.
  • Refer to the Transit map below for approx delivery times:
    • UPS:

Canada-Ship-Times.gif

    • Canada Post: 5-10 Bussiness days.

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