Shipping & Delivery Information

  • Updated

Find out about shipping and delivery time, delivering to a PO Box, Express Shipping, and the couriers we use. 

How much is delivery?

Joolca offers free delivery on all of our gear. 

Which Delivery Service do you use?

  • USA:  We use FedEx Home Delivery. Please note that currently, this is for continental states only.  For Alaska & Hawaii customers please read here.
  • Australia:  We use Australia Post
  • New Zealand:  We use Post Haste couriers.
  • UK: We use DPD local and DHL local

Do we offer Express Shipping?

  • Australia: We only offer Express Shipping for our Australian customers at an additional cost. You'll be able to choose the Express Shipping option on the checkout page.
  • USA:  we use FedEx Home Delivery to get our packages to you as quickly as possible. Currently, there is no option for Expedited Delivery.
  • New Zealand: We use Post Haste to get our packages to you as quickly as possible. Currently, there is no option for Express Shipping.
  • UK:  we use DPD local and DHL local to get our packages to you as quickly as possible. Currently, there is no option for Expedited Delivery.

Can we ship to a PO Box:

  • USA: We use FedEx Home Delivery to ship our packages. Unfortunately, FedEx can't deliver to PO Boxes. 
  • Australia: We use Australia Post to ship our packages. Shipping to a PO Box is fine. 
  • New Zealand: We use Post Haste to ship our packages. Unfortunately Post Haste can't deliver to PO Boxes.
  • UK: We use DPD local and DHL local to ship our packages. Unfortunately DPD local and DHL local can't deliver to PO Boxes.

How long does delivery take?

USA:

  • We ship from our Salt Lake City, UT warehouse. Orders before 5.00 PM EST typically get shipped out the same day.
  • We ship with FedEx Home Delivery. 
  • Refer to the Transit map below for approx delivery times:

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Australia:

  • We ship from our Melbourne warehouse. Orders before 12.00 PM AEST typically get shipped out the same day.
  • We ship with Australia Post. You can use their Delivery Time Calculator for a better estimate of shipping time. "From" Postcode is: 3029
  • As a rough guide, delivery is:
    • 2-4 Business days to metro areas on the East Cost
    • 2-3 Business days to Adelaide
    • 5 Business days to Perth/Darwin
    • Add 1-3 Business days for more rural areas in each state. 
  • Express Post will be overnight to most Capital Cities, and if you're rural, then you'll save a few business days (however it won't be overnight to Coober Pedy for example). 

New Zealand:

  • We ship from our Auckland warehouse. Orders before 12.00 PM NZST typically get shipped out the same day.
  • We ship with Post Haste Couriers.
  • As a rough guide, delivery is:
    • 2 Business days to North Island
    • 3-5 Business days to South Island

UK:

  • We ship from our Christchurch warehouse. Orders before 12.00PM GMT typically get shipped out the same day
  • We ship with DPD local and DHL local delivery services.
  • As a rough guide, delivery is:
    • 1-2 days to England, Wales and parts of Scotland
    • 2-3 days to the Highlands and Islands of Scotland
    • 4-5 days to Northern Ireland, Isle of Man and Isles of Scilly

 

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