Find out about shipping and delivery time, delivering to a PO Box, Express Shipping, and the couriers we use.
How much is delivery?
Joolca offers free delivery on all of our gear.
Which Delivery Service do you use?
- USA: We use FedEx Home Delivery. Please note that currently, this is for continental states only. For Alaska & Hawaii customers please read here.
- Australia: We use Australia Post
- New Zealand: We use Post Haste couriers.
- UK: We use DPD local and DHL local
Do we offer Express Shipping?
- Australia: We only offer Express Shipping for our Australian customers at an additional cost. You'll be able to choose the Express Shipping option on the checkout page.
- USA: we use FedEx Home Delivery to get our packages to you as quickly as possible. Currently, there is no option for Expedited Delivery.
- New Zealand: We use Post Haste to get our packages to you as quickly as possible. Currently, there is no option for Express Shipping.
- UK: we use DPD local and DHL local to get our packages to you as quickly as possible. Currently, there is no option for Expedited Delivery.
Can we ship to a PO Box:
- USA: We use FedEx Home Delivery to ship our packages. Unfortunately, FedEx can't deliver to PO Boxes.
- Australia: We use Australia Post to ship our packages. Shipping to a PO Box is fine.
- New Zealand: We use Post Haste to ship our packages. Unfortunately Post Haste can't deliver to PO Boxes.
- UK: We use DPD local and DHL local to ship our packages. Unfortunately DPD local and DHL local can't deliver to PO Boxes.
How long does delivery take?
USA:
- We ship from our Salt Lake City, UT warehouse. Orders before 5.00 PM EST typically get shipped out the same day.
- We ship with FedEx Home Delivery.
- Refer to the Transit map below for approx delivery times:
Australia:
- We ship from our Melbourne warehouse. Orders before 12.00 PM AEST typically get shipped out the same day.
- We ship with Australia Post. You can use their Delivery Time Calculator for a better estimate of shipping time. "From" Postcode is: 3029
- As a rough guide, delivery is:
- 2-4 Business days to metro areas on the East Cost
- 2-3 Business days to Adelaide
- 5 Business days to Perth/Darwin
- Add 1-3 Business days for more rural areas in each state.
- Express Post will be overnight to most Capital Cities, and if you're rural, then you'll save a few business days (however it won't be overnight to Coober Pedy for example).
New Zealand:
- We ship from our Auckland warehouse. Orders before 12.00 PM NZST typically get shipped out the same day.
- We ship with Post Haste Couriers.
- As a rough guide, delivery is:
- 2 Business days to North Island
- 3-5 Business days to South Island
UK:
- We ship from our Christchurch warehouse. Orders before 12.00PM GMT typically get shipped out the same day
- We ship with DPD local and DHL local delivery services.
- As a rough guide, delivery is:
- 1-2 days to England, Wales and parts of Scotland
- 2-3 days to the Highlands and Islands of Scotland
- 4-5 days to Northern Ireland, Isle of Man and Isles of Scilly