Pre-Order Information

If I pre-order today, when does my new HOTTAP ship?

The new HOTTAP V2 is available for pre-order in USA.

Open this link and choose the kit you'd like. The shipping date for the chosen HOTTAP Kit will be displayed: https://www.joolca.com/products/hottap-v2

Once your order is shipped, you'll receive a tracking confirmation email so you can stay up to date with your delivery. 

If I pre-order today, when does my 30 day money back guarantee start?

Your 30 day money back guarantee starts from the day you receive your item, not the date which you initially purchased it. 

If I pre-order today, when does my 2 year warranty start?

Your 2 year warranty starts from the day you receive your item, not the date which you initially purchased it. 

What if I change my mind / want to cancel my pre-order?

Not a problem! Simply email us and we'll cancel and refund your order immediately. 

• USA - email us at support@joolca.com 
• Australia - email us at support@joolca.com.au 
• New Zealand - email us at support@joolca.co.nz 

Please note that we have currently disabled our phone lines for the time being due to the support team currently working from home. We thank you for your understanding.

Can I pre-order the accessories? 

Currently, we only have the three HOTTAP kits available for pre-order. All the other accessories will be available for pre-order in the near future. These include:

• Faucet Plumbing Kit
• River Pump Kit
• Sink / Carry Tub
• Feet Attachment