Pre-Order Information

For information on backorders, expected shipping dates, how to tell if something is on pre-order, guarantees, warranties, cancelling and why we pre-sale.

What is a pre-order

A pre-order is a purchase of a product that is not currently in stock. Placing a pre-order secures your spot on the next batch of products that come in. 

How do I know if something is on pre-order?

Pre-order

The product page will have a few signs that something is on pre-order.

In stock

If the item is in stock and ready for immediate shipping, the product will have an 'add to cart button.

If I pre-order today, when does my order ship

For pre-order products, you can find the expected shipping date on the product page. Refer to the above image.

Once your order is shipped, you'll receive a tracking confirmation email so you can stay up to date with your delivery. 

If we run into any unexpected delays, we will email you with regular updates.

If I pre-order today, when does my 30-day money-back guarantee start

Your 30-day money-back guarantee starts from the day you receive your item, not the date on which you initially purchased it. 

If I pre-order today, when does my 2-year warranty start

Your 2-year warranty starts from the day you receive your item, not the date on which you initially purchased it. 

What if I change my mind / want to cancel my pre-order

Not a problem! Simply email us and we'll cancel and refund your order immediately. 

• USA - email us at support@joolca.com 
• Australia - email us at support@joolca.com.au 
• New Zealand - email us at support@joolca.co.nz 
• UK - email us at support@joolca.co.uk 

Why is it on pre-sale

We offer our gear to be purchased in advance for a few reasons:

• It helps us bring enough in. If we pre-order, we know how much we need to make and bring in. This way we can do our best and getting gear into your hands.
• It helps us with cash flow. When we launch into a new region, we underestimated how much demand there was, or are getting bounced around by post-COVID manufacturing and shipping issues, having a pre-order open helps keep us pay our bills.
• It helps you plan. If you're looking for a HOTTAP, being able to pre-order with an expected date gives makes sure you plan appropriately. It also helps you forecast and budget in advance.