If I pre-order today, when does my new HOTTAP ship?
The new HOTTAP V2 is available for pre-order in USA.
Shipping dates from our Utah warehouse are as follows:
- HOTTAP Essentials - 7 July 2020
- HOTTAP Outing - 7 July 2020
- HOTTAP Nomad - 8 August 2020
Once your order is shipped, you'll receive a tracking confirmation email so you can stay up to date with your delivery.
If I pre-order today, when does my 30 day money back guarantee start?
Your 30 day money back guarantee starts from the day you receive your item, not the date which you initially purchased it.
If I pre-order today, when does my 2 year warranty start?
Your 2 year warranty starts from the day you receive your item, not the date which you initially purchased it.
What if I change my mind / want to cancel my pre-order?
Not a problem! Simply email or call us and we'll cancel and refund your order immediately.
- USA - email us at firstname.lastname@example.org or call us on on 1800 313 2421 during Sunday - Thursday between 2PM - 10PM PST
- Australia - email us at email@example.com or call us on 1300 669 500 during Monday - Friday between 9AM - 5PM AEST
- New Zealand - email us at firstname.lastname@example.org or call us on 9 887 9334 during Monday - Friday between 11am - 7pm NZDT
Please note that we have currently disabled our phone lines for the time being due to the support team currently working from home. We thank you for your understanding.
Can I pre-order the accessories?
Currently, we only have the three HOTTAP kits available for pre-order. All the other accessories will be available for pre-order in the near future. These include:
- Faucet Plumbing Kit
- River Pump Kit
- Sink / Carry Tub
- Feet Attachment