If I pre-order today, when does my new HOTTAP ship?
The new HOTTAP V2 is available for pre-order in USA. It ships out of our Utah warehouse in the middle of May 2020 for HOTTAP Essentials & HOTTAP Outing Kits. For the HOTTAP Nomad Kit, orders ship 8 June 2020 due to popular demand and having sold out of the first shipment.
Once your order is shipped, you'll receive a tracking confirmation email so you can stay up to date with your delivery.
If I pre-order today, when does my 30 day money back guarantee start?
Your 30 day money back guarantee starts from the day you receive your item, not the date which you initially purchased it.
If I pre-order today, when does my 2 year warranty start?
Your 2 year warranty starts from the day you receive your item, not the date which you initially purchased it.
What if I change my mind / want to cancel my pre-order?
Not a problem! Simply email or call us and we'll cancel and refund your order immediately.
- USA - email us at support@joolca.com or call us on on 1800 313 2421 during Sunday - Thursday between 2PM - 10PM PST
- Australia - email us at support@joolca.com.au or call us on 1300 669 500 during Monday - Friday between 9AM - 5PM AEST
- New Zealand - email us at support@joolca.co.nz or call us on 9 887 9334 during Monday - Friday between 11am - 7pm NZDT
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