For information on what to do if your gear arrived damaged, or a part was lost, failed or was broken.
Do we have replacement parts?
Yes! We have replacement parts on hand.
How to request a replacement part?
Submit a request or send us an email to get the ball rolling.
For Australia: email@example.com
For New Zealand: firstname.lastname@example.org
For USA: email@example.com
For UK: firstname.lastname@example.org
What to include
Please include any images and information to help us understand what happened. Especially if something arrived damaged or failed with use.
How much do spare parts cost?
If something arrived damaged or failed with use, and is within the Warranty Period, we cover the costs.
If something was lost or broken we will charge a small fee.