My Shower Head won't turn off

  • Updated

If your shower head won't turn off, the "on/off" switch is not working, and water keeps flowing even in the "off" position, we will look at how to fix this issue. 

Troubleshooting Assistant: 

The easiest way to solve your problem is by using our interactive troubleshooting assistant. 

Troubleshooting Assistant

 

Connecting the showerhead to the handle

The shower handle, the part with the "on/off" switch, only works in one direction. If it is installed in reverse, the switch will not function properly. 

This is how the showerhead should be connected to the shower handle: 

showerhead.png

Note that the "on/off" switch is at the top of the handle, closest to the showerhead. 

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