The water isn't hot enough

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If you've got issues with your HOTTAP not getting hot enough. 

Troubleshooting Assistant: 

The easiest way to solve your problem is by using our interactive troubleshooting assistant. 

Troubleshooting Assistant


Water temperature is achieved by adjusting the Gas and Water knobs on the front of HOTTAP. For hottest temperatures, you should have your gas set to Hi and Water set to Low. This is because the water takes longer to circulate through the heat exchanger and picks up more heat. Conversely, for coolest temperatures, set Water to High and Gas to Low. 

  1. Check source water temperature. If the source water temperature is too cold then you may need to ‘cycle’ the water through the system back into the source reservoir then through the appliance again to meet your desired temperature.
  2. Check if there is a flame in the ‘viewing window’. If you cannot see a flame it could mean that the unit has switched off / not ignited, try restarting the unit and monitor the 'viewing window' for a flame.

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