What is the status of my pre-order?

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Please use this page to track the status of your pre-order. 

Click here to track a regular (in stock) order.

Pre-order status tracker

To check the status of your order, click the appropriate link and fill in your information.

Note: The pre-order tracker will only return the latest estimated despatch date. If you would like any other information, please contact us on this link and choose "Where is my order."

Australia πŸ‡¦πŸ‡Ί

Check your AUS order status here.

New Zealand πŸ‡³πŸ‡Ώ

Check your NZ order status here.

United States πŸ‡ΊπŸ‡Έ

Check your USA order status here.

United Kingdom πŸ‡¬πŸ‡§

Check your UK order status here.

Canada πŸ‡¨πŸ‡¦

Check your CAN order status here.


What information am I shown on the tracker?

The tracker will show you the estimated despatch date of your pre-order. Just like this: 


How do I know if I have a pre-order or a regular order?

When you placed the order on our website, you would have seen a "Pre-order now" button for a pre-order, or you would have seen an "Add to cart" button for something that was in stock (i.e., a regular order).


Also, if you ordered something that was in stock, you will receive a despatch notification email within 1-2 business days, along with a tracking link. You can track your order using this link.

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