ENSUITE Shower Base Presale FAQs

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Learn when the ENSUITE Shower Base will be available, discounts, warranty, returns, and other presale FAQs.

Presale FAQs

When will my order be shipped?

We're expecting to despatch orders on, or around, the 25th of November 2023.

When will the presale for the ENSUITE Shower Base begin?

The presale for the ENSUITE Shower Base will begin on the 5th of June 2023.

How long will the presale period last?

The presale period will last until the 25th of November 2023. 

Can I pre-order multiple ENSUITE Shower Bases during the presale?

Yes, you can!

Will there be any exclusive offers or discounts available during the presale?

Yes, we are offering a 30% discount for the first 72 hours of the presale, and then 20% off for the remainder of June 2023. 

We are planning on running a virtual product demonstration closer to the end of the presale period.

What payment methods will be accepted during the presale?

All of our regular payment methods are accepted.

Can I make changes to my order after I've placed it during the presale?

Yes, you can. Get in touch with us here.

Is international shipping available for the presale orders?

The ENSUITE Shower Base will be available for purchase and shipping within Australia, New Zealand, America, Canada, and the United Kingdom. We will not ship outside of these countries.

Can I cancel my presale order and receive a refund?

Yes, you can. Get in touch with us here.

When does the warranty start for presale orders?

You will get our standard 2-Year Warranty with your ENSUITE Shower Base. Warranty will start from the day of delivery.

Can I exchange or return my ENSUITE Shower Base if I change my mind after the presale?

Yes, you can. We offer a 30-Day Money-Back Guarantee on all orders. 

Will there be any customer support available during the presale period?

Yes, our customer support team will be active as normal. You can get in touch with us here.

Can I combine a presale order with other products for a single shipment?

We recommend placing a seperate presale order.

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