You can place an order either through our online store, or by giving us a call on 1300 669 500, and placing an order over the phone. You can also purchase a Joolca Product at one of our stockists around the country. Visit our stockist page to find one near you.
Ordering
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Sorry, you can't :(
The ZipPay system will only allow orders through our website because it'll ask you to either log in if you already have an account or go through a quick account setup process if you don't.Cheers!
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Sorry, we don't carry any stock at our HQ and our fulfilment centre doesn't allow for customer pickups. Keep in mind that when buying from us, we give you a 30 day trial period to actually test the products to see if they'll work for you!
If you'd like to physically see one of our products before purchasing, check out our stockists page to find a retailer near you!
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Yes! You can see our products and purchase them from a stockist near you!
Shipping
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We Ship from our warehouse in Melbourne. Orders before 12PM typically get shipped out on the same day.
For Normal post, delivery normally takes 2-4 business days when going to metro areas on the Aussie East Coast. To Perth its closer to 4-5 days.
For Express Post, delivery is typically overnight to most Metro Areas.
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Yes, we use eParcel for both normal and express shipping. Both of these methods allow us to send to a PO box.
Because most likely your items won’t fit inside the PO box, the Post Office will leave a card in your PO box to let you know to collect the items inside.
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We don't currently offer Express shipping.
If you order before 11AM AEST on weekdays, we'll have your order sent out the same day via Australia Post. While this goes out with a Standard eParcel service, the quick handling time on our end ensures you get your order as soon as possible.
We're also looking at adding Express Shipping as an option shortly. Sorry about any inconvenience this might cause! -
We offer free delivery within Australia for all orders, simple as that. Delivery is with eParcel.
Returns
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Once we receive the returned item, we will refund your money via the same method you originally used to make payment. So if you originally paid via PayPal, it will be credited into your PayPal account.
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We do! We’ll send you a return authorisation form, which means that you’ll just need to stick the RMA form onto your original box, and drop it off at any Post Office. They’ll take it off your hands and send it straight back to us, at no cost to you.
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Yes! If you’re not happy, we’re not happy. We have a 100% money back guarantee, with no hidden costs and no costs to you. If you wanted to return an item (for any reason whatsoever) we’ll send you a reply-paid return slip to sent the item back to us for a full refund. We even encourage you to actually use and try the unit, up to 30 days, to see if it suits.
Warranty
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No problem, give us a call and let us know where you’ll be heading through next. We’ll ship your item there and you’ll have it waiting for you at the post office.
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Once we receive the item back to us, we normally have it fixed up and on its way back to you within 2 days. If its absolutely urgent, we are known to send a replacement unit out to customers before the unit they are returning has been received.
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We will send you a return slip with eParcel, which means that you’ll just need to stick this label onto the return box, and drop it off at any Post Office. They will take it off your hands and return the item back to us, at no cost to you.
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We do all of our warranty repairs in-house at our headquarters in Campbellfield, Melbourne. We are planning on establishing a nation-wide network of service agents in the near future.