If I pre-order today, when does my new HOTTAP ship?
The new HOTTAP V2 is available for pre-order in USA.
Open this link and choose the kit you'd like. The shipping date for the chosen HOTTAP Kit will be displayed: https://www.joolca.com/products/hottap-v2
Once your order is shipped, you'll receive a tracking confirmation email so you can stay up to date with your delivery.
If I pre-order today, when does my 30 day money back guarantee start?
Your 30 day money back guarantee starts from the day you receive your item, not the date which you initially purchased it.
If I pre-order today, when does my 2 year warranty start?
Your 2 year warranty starts from the day you receive your item, not the date which you initially purchased it.
What if I change my mind / want to cancel my pre-order?
Not a problem! Simply email us and we'll cancel and refund your order immediately.
- USA - email us at email@example.com
- Australia - email us at firstname.lastname@example.org
- New Zealand - email us at email@example.com
Please note that we have currently disabled our phone lines for the time being due to the support team currently working from home. We thank you for your understanding.
Can I pre-order the accessories?
Currently, we only have the three HOTTAP kits available for pre-order. All the other accessories will be available for pre-order in the near future. These include:
- Faucet Plumbing Kit
- River Pump Kit
- Sink / Carry Tub
- Feet Attachment
Can I pick up direct from your headquarters?
Sorry, we don't carry any stock at our Melbourne HQ, and our USA / AUS / NZ warehouses don't allow for customer pickups.
Is there somewhere I can see it before buying?
We sell directly to the public from our US, Australian & New Zealand websites. Whilst our HQ is based in Melbourne, Australia we don't have any retail showrooms to view our products.
We ship directly to you from our 3 warehouses in Utah (USA), Melbourne (AUS) or Auckland (NZ).
We want to make your purchase as easy, comfortable and risk-free as possible. This is why we have Free Shipping & Returns as well as a 30-day money-back guarantee. Use your product out in the field, and if you're not happy we'll send it back to us (for free) and refund your money in full.