Can I return a product if I don't like it?
You sure are! We have a 30-day money-back guarantee!
We want to make it as easy, comfortable and risk-free as possible for everyone to explore the great outdoors.
Use your new products out in the field and return anything you're not happy with to us within 30 days for a full refund. We pay the return shipping, too!
This starts from the day you receive your unit (not when you make the purchase). Also at the moment the 30 Day Guarantee only applies to orders placed with Joolca directly and does not include purchases made at any of our retailers. Each retailer will have their own return policy and you'll need to check with them on what they offer.
For more details you can read these:
Who Pays for return shipping if I want a refund?
We'll arrange to get the item shipped back to us, at our own cost. Our support team will help arrange everything.
How will my money be returned?
Once we receive the returned item, we'll check to ensure everything has been returned in full and there isn't any damage to the items (accidental or intentional).
We'll refund your money to the original payment method. So if you originally paid via credit card, your refund will go back to that same credit card.
How long is the warranty period?
For complete peace of mind, we offer 2 Years Warranty on all Joolca products. In the off chance you need to make a warranty claim you won't be out of pocket at all. We will arrange to repair or replace your item within the 2 year period.
If you would like to like to read through the Warranty Policy, you can read the Warranty Policies below:
Who pays for shipping in a warranty situation?
If you need to return your item under warranty it won't cost you a thing, either! We'll provide you with a return shipping label.
Where are the warranty repairs conducted?
Joolca handles all inspections and repairs in-house. Because of this, we are able to process your warranty claim quickly.
We currently do not have a National Repair network.
If you have any problems with your item, it's always best to contact us directly and we'll help you out as quickly as possible.
How long will a warranty repair take?
We understand the inconvenience of having to deal with a warranty claim. We always aim to get items fixed or replaced within days of receiving the item.
The whole process can take up to two weeks from start to finish, with shipping times to/from Joolca being the longest factor. Once we receive an item, we try to get it back out the door as quickly as possible.
If you need the warranty processed more quickly please get in touch with our support team and we'll try to help out as best we can.