FAQs

Learn when the HOTTUB will be available, discounts, warranty, returns, and other presale FAQs.

Presale FAQs

When will my order be shipped?

We're expecting to despatch orders in late May 2024.

When will the presale for the HOTTUB begin?

The presale for the HOTTUB will begin on the 2nd of November 2023.

How long will the presale period last?

The presale period will last until late May 2024. 

Can I pre-order multiple HOTTUBs during the presale?

Yes, you can!

Will there be any exclusive offers or discounts available during the presale?

Yes, we are offering:

• A 25% discount for the first 72 hours of the presale
• Then 15% off for the remainder of November 2023
• And then 10% off for the remainder of the pre-sale 

We are planning on running a virtual product demonstration during the presale period.

What payment methods will be accepted during the presale?

All of our regular payment methods are accepted.

Can I make changes to my order after I've placed it during the presale?

Yes, you can. Get in touch with us here.

Is international shipping available for the presale orders?

The HOTTUB will be available for purchase and shipping within Australia, New Zealand, America, Canada, and the United Kingdom. We will not ship outside of these countries.

Can I cancel my presale order and receive a refund?

Yes, you can. Get in touch with us here.

When does the warranty start for presale orders?

You will get our standard 2-Year Warranty with your HOTTUB. Warranty will start from the day of delivery.

Can I exchange or return my HOTTUB if I change my mind after the presale?

Yes, you can. We offer a 30-Day Money-Back Guarantee on all orders. 

Will there be any customer support available during the presale period?

Yes, our customer support team will be active as normal. You can get in touch with us here.

Can I combine a presale order with other products for a single shipment?

We recommend placing a seperate presale order.

Through recirculation, the HOTTUB can get as warm as 50ºC (122ºF) - this is the HOTTAP's max temperature output!
Just so you know, the consumer guidelines advice is to keep your hot tub cozy at or below 40ºC, which is perfect for a relaxing bath!

The HOTTUB does not have jets, it only has the hot water inlet (light grey fitting inside the HOTTUB).

Jets would require a mains power pump, which would make it impractical in an off-grid scenario. At this time we have no plans to add jets to the HOTTUB.