Returns Information

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30-Day Money-Back Guarantee

We want to make it as easy, comfortable, and risk-free as possible for everyone to explore the great outdoors. 

That's why we offer a 30-Day Money-Back Guarantee on every product that you order from our website: use your new products out in the field and return anything you're not happy with to us within 30 days for a full refund.


How do I start a 30-Day Money-Back Guarantee return?

If your order arrived damaged and you want to return it, or if you have changed your mind and want to return your order, please contact us on this link (and choose "Refund request").

When does the 30-Day period start from?

The 30-Day period starts from the day that you receive your order. (Not when you made the purchase.)

Can I claim the guarantee after 30 days?

No, you cannot claim the 30-Day Money-Back Guarantee after the 30th day. 

Who pays for the return shipping?

We pay for the return shipping. There are no fees associated with the 30-Day Money-Back Guarantee.

Can I use the products during the trial?

Yes, use your new products out in the field and return anything you're not happy with.

Do I need to return everything in brand new condition?

No, the items do not need to be in brand new condition. Feel free to use them during the trial period.

How will my money be returned?

We'll refund your money to the original payment method. So if you originally paid via credit card, your refund will go back to that same credit card.

When will I receive my refund?

Once we receive the returned item, we'll check to ensure everything has been returned in full and there isn't any damage to the items (accidental or intentional). After this is confirmed, we will process the refund. 

Refunds are typically processed within 10 business days from when your order has been delivered to our warehouse.

How should I ship my return?

We will email you with more detailed instructions when you claim the 30-Day Money-Back Guarantee. As a general rule, ship the items back in the original packaging. 

Can I claim the 30-Day Money-Back Guarantee on part of my order?

Yes, you can claim the 30-Day Money-Back Guarantee on part of your order. So, if you bought a HOTTAP and a Tent, and you want to return the Tent, you can claim the Guarantee on the Tent (and keep the HOTTAP).

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