How long is the warranty period?
For complete peace of mind, we offer a 2 Years Warranty on all Joolca products. On the off chance that you need to make a warranty claim, you won't be out of pocket at all. We will arrange to repair or replace your item within the 2 year period.
Who pays for shipping in a warranty situation?
If you need to return your item under warranty it won't cost you a thing, either! We'll provide you with a return shipping label.
Where are the warranty repairs conducted?
Joolca handles all inspections and repairs in-house. Because of this, we are able to process your warranty claim quickly.
We currently do not have a National Repair network.
If you have any problems with your item, it's always best to contact us directly and we'll help you out as quickly as possible.
How long will a warranty repair take?
We understand the inconvenience of having to deal with a warranty claim. We always aim to get items fixed or replaced within days of receiving the item.
The whole process can take up to two weeks from start to finish, with shipping times to/from Joolca being the longest factor. Once we receive an item, we try to get it back out the door as quickly as possible.
If you need the warranty processed more quickly please get in touch with our support team and we'll try to help out as best we can.