For information on what to do if your gear arrived damaged or a part was lost, failed or was broken.
Do we have replacement parts?
Yes! We have replacement parts on hand, and they can also be bought on the website under the "Spare Parts" section.
How do you request a replacement part?
Contact Us to help you with any part or accessory you need.
Please include any images and information to help us understand what happened, especially if something arrived damaged or failed with use.
How much do spare parts cost?
We cover the costs if something arrives damaged or fails with regular use and is within the Warranty Period. If something is lost or broken, we will charge a small fee.