Shopping Help
We want you to have the simplest and easiest buying experience possible. Read on for details about purchasing, shipping, checking order status, returns, and more.
Place an order
How do pre-orders work?
Why should I buy from Joolca?
Where can I purchase Joolca products?
How do I make a purchase on the website?
What is the process from purchase to delivery?
Can I purchase through a retail store?
Make a payment
What types of payments do you accept?
Buy Now, Pay Later Options
How do I apply my coupon code?
Why isn't my coupon code working?
Edit an order
How do I add or remove an item from my order?
How do I change the address on my order?
How do I cancel my order?
Delivery
How much am I charged for delivery?
How do I track my order?
What is the status of my pre-order?
What is Navidium Shipping Protection?
What delivery options do you have?
Can I pick up my order?