Learn about when your order will be sent out to you.
For products that are in stock
Australia 🇦🇺
We ship from our Melbourne warehouse. Orders before 12.00 PM AEST typically get shipped out the same day.
New Zealand 🇳🇿
We ship from our Auckland warehouse. Orders before 12.00 PM NZST typically get shipped out the same day.
United States 🇺🇸
We ship from our Chicago warehouse. Orders before 5.00 PM EST typically get shipped out the same day.
United Kingdom 🇬🇧
We ship from our Christchurch warehouse. Orders before 12.00PM GMT typically get shipped out the same day.
Canada 🇨🇦
We ship from our Vancouver warehouse. Orders before 12.00PM EST typically get shipped out the same day.
Germany 🇩🇪 & all of Europe
We ship from our Netherlands warehouse. Orders before 12.00PM CET typically get shipped out the next day.
Note: If you're in a European country and cannot order, please email our support team at support@joolca.eu and we'll look into this for you!
For products that are on pre-order
Products that are on pre-order are not despatched immediately on purchase.
Click here for more information on pre orders.
Click here to see the latest estimated despatch date for your pre-order.
You can find the expected despatch date on the product page:
If there are any delays or changes to the expected despatch date of a pre-order product, we will notify you via email.