What is the status of my pre-order?

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Pre-order status tracker

To check the status of your order, go to the website of your region:

Joolca AU

Joolca NZ

Joolca US

Joolca UK

Joolca CA


Go to "Help" and "Track my order"


Note: The pre-order tracker will only return the latest estimated despatch date. If you would like any other information, please contact us on this link and choose "Where is my order."



How do I know if I have a pre-order or a regular order?

When you placed the order on our website, you would have seen a "Pre-order now" button for a pre-order, or you would have seen an "Add to cart" button for something that was in stock (i.e., a regular order).


Also, if you ordered something that was in stock, you will receive a despatch notification email within 1-2 business days, along with a tracking link. You can track your order using the link.

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