How do pre-orders work?

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What is a pre-order?

A pre-order is a purchase of a product that is not currently in stock. Placing a pre-order secures your spot on the next batch of products that come in. 

How do I know if something is on pre-order?

As you browse all of our products, you will see a "Pre-sale only" banner and "Pre-order now" button on pre-order products.


For pre-order products, we advertise under the product title that the item is on pre-order as well as a rough idea of when it'll be shipping. 

You'll also notice that the buy button will have the text "Pre-order now" rather than "Add to Cart." Beneath this button, we have a specific expected shipping date listed. 

The product page will have a few signs that something is on pre-order.


When does my order ship?

For pre-order products, you can find the expected shipping date on the product page. (Refer to the above image.)

Once your order is shipped, you'll receive a tracking confirmation email so you can stay up to date with your delivery. 

If we run into any unexpected delays, we will email you with regular updates.

When does my 30-day money-back guarantee start?

Your 30-day money-back guarantee starts from the day you receive your item, not the date on which you initially purchased it. 

When does my 2-year warranty start?

Your 2-year warranty starts from the day you receive your item, not the date on which you initially purchased it. 

What if I change my mind/want to cancel my pre-order?

Not a problem! Simply email us and we'll cancel and refund your order immediately with no questions asked. 

Why is it on pre-sale?

We offer our gear to be purchased in advance for a few reasons:

  • It helps us ensure we allocate enough stock to each region. 
  • It helps you plan. If you're looking for a HOTTAP, being able to pre-order with an expected date gives makes sure you plan appropriately. It also helps forecast and budget in advance.
  • If the “Add to Cart” button is there, it means the product is in stock and ready to ship. For shipping and delivery times, you can check our shipping and delivery FAQ here.

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