HOTTAP 12V Power Adapter FAQs

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Learn about the HOTTAP 12V Power Adapter presale information, discounts, warranty, compatibility, power options and more!

How do I install the HOTTAP 12V Power Adapter?

You can find the Installation Guide here.

Which HOTTAP Models does the HOTTAP 12V Power Adapter work with?

The HOTTAP 12V Power Adapter works with the V2 HOTTAP. It is not compatible with the V1 HOTTAP.

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Is the HOTTAP 12V Power Adapter weatherproof?

Yes!

How can I power the HOTTAP 12V Power Adapter?

Check out our How to Power the 12V Battery Box Adapter article!

Are there recommended products/bundles with the HOTTAP 12V Power Adapter?

Yes - with the HOTTAP 12V Power Adapter we recommend our Power Bank and our 12V Power Splitter so that you can use the battery to power the HOTTAP and something else (like the pump) all at once.

Note: This bundle will not be sold in the UK

Presale FAQs

When will the Presale Start?

On the 21st of August 2023.

When will the HOTTAP 12V Power Adapter be shipped?

We are expecting to ship the HOTTAP 12V Power Adapter on the 20th of October.

How long will the presale last?

The presale will last until the 20th of October.

Are there any discounts available during the pre-sale?

Yes! During the first 3 days of the presale, the HOTTAP 12V Power Adapter will be 25% off and our HOTTAP 12V Battery Box bundle (which includes the HOTTAP 12V Battery Box, the 12V Power Splitter, and Power Bank) will be 15% off.

After that, both the HOTTAP 12V Power Adapter and the bundle will be 10% off for the remainder of the presale.

In what countries is the HOTTAP 12V Power Adapter available?

The HOTTAP 12V Power Adapter will be available in Australia, Canada, the USA, the United Kingdom and New Zealand.

What Payment methods are accepted?

All of our standard payment methods are accepted.

Can I make changes to my order after I've placed it during the presale?

Yes, you can. Get in touch with us here.

Can I cancel my presale order and receive a refund?

Yes, you can. Get in touch with us here.

When does my warranty start on my presales order?

You will get our standard 2-Year Warranty with your HOTTAP 12V Power Adapter. The warranty will start from the day of delivery.

What happens if I order the HOTTAP 12V Power Adapter and other Joolca products in the same order?

The in-stock items of your order will be shipped first, and once the HOTTAP 12V Power Adapter is available, we will ship that out to you.

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