What’s the Issue?
We have recently discovered that some early shipments of GottaGos are producing a small leak in the urine compartment. We have found that the root cause in these cases is not enough compression between the top section of the toilet (where the small urine hole is) and the urine container that sits underneath. Note: This issue was resolved in April 2025.
The Solution
To fix this, we’re providing two replacement parts designed to close this gap and eliminate the leak. If you're having this issue, reach out to support and they'll organise an order for the replacements for you. Note this issue has been fixed in April 2024.
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Thicker Foam O-Ring Seal:
This sits around the urine hole (as pictured). This new seal is thicker, making for better compression between the urine hole and the urine container.
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Higher Urine Cap:
This cap adds more height for a more snug fit with the new seal
How to Install Your Replacement Parts
New Urine Cap
- Unscrew the old urine cap.
- Screw on the new one. Done!
Installing the Foam O-Ring Seal
- Remove the existing urine O-ring seal from around the urine hole at the top of the toilet
- Get the new foam O-ring seal (one side will have clear tape with adhesive on it), and peel the clear tape to expose the adhesive
- Position the foam O-ring around the urine hole
- Press and hold the foam O-ring firmly in place for 60 seconds to allow the adhesive to cure properly.