We have recently discovered that some early shipments of GottaGos are producing a small leak in the urine compartment. We have found that the root cause in these cases is not enough compression between the top section of the toilet (where the small urine hole is) and the urine container that sits underneath.
Temporary Fix:
The temporary fix which will eliminate the possibility of leaking here is to simply take the seal from the solid blue cap and add it on top of the installed seal on the open blue cap. The tabs on the seal will hold both seals in place. The additional height of the second seal will ensure that there will always be good compression between the surfaces of the urine funnel and the blue urine container cap.
Note 1: DO NOT Overtighten, just above finger tight is correct. If you overtighten this cap it will reduce the compression at the seal above.
Note 2: This fix implies that the urine container should always be emptied before travel, as the solid blue cap will no longer be functional.
Permanent Fix:
Joolca will ship spare seals to all affected customers to replace the one removed from the solid blue cap. We will be sending replacement seals (or including them in your package) to all affected customers. Please expect us to reach out to you with an update by the middle of Sept at the latest.