HOTTAP won't ignite

If your HOTTAP is not turning on, won't ignite, isn't heating water, and there is no flame, please follow this guide to resolve the issue. 

How the HOTTAP should work

• If your HOTTAP ignites a flame but then turns off randomly, please click here.
• If your HOTTAP ignites a flame but then turns off when you adjust your Water Dial, please click here. 

Troubleshooting

Before you begin, review the HOTTAP setup guide to make sure everything is set up correctly. 

This issue takes shape in two scenarios:

My HOTTAP is not doing anything

There is no ⚡️ clicking noise and there is no 🔥 clunk noise and your LED monitor does not turn on.

If you have water flowing through your HOTTAP, and your HOTTAP is not turning on at all, you either have:

1. Flat batteries that are not providing enough power to the HOTTAP, or
2. Not enough water flow/pressure to trigger the HOTTAP to turn on. (this is most common when using a pump).

Here's a video on how to troubleshoot the HOTTAP

How to troubleshoot the pump

• 1. Review the Joolca pump setup guide to make sure everything is set up correctly.
  2. For further troubleshooting, please follow these steps.

If you are using your own pump

Make sure that you're using a compatible pump that is plugged directly into the HOTTAP:

• Your pump needs a water flow between 6-12 litres/min & water pressure between 40-60 PSI
• Plug your pump directly into the HOTTAP (i.e., don't have any other appliances running off your pump)
• Charge the pump power supply to 100%.
• Clean out the filter.
• Tighten all water fittings.
• Clip water fittings on fully.

Read more here. 

If you're using another water source, such as a header tank, bilge pump, high flow pump.  

The HOTTAP requires a consistent supply of water flow and water pressure in order to turn on, and remain running.  Gravity-fed or 12V systems that are high flow (above 12 litres/min) encounter a large drop in pressure as water enters the HOTTAP - this is due to the HOTTAP's small diameter water valves.  This drop in pressure (even if it stabilises later) will cause the HOTTAP to "sometimes work, and sometimes not work." In addition to this, if the gravity-fed or 24V supply is plugged into multiple appliances, the water flow and water pressure supplied to the HOTTAP will not be stable (as other appliances are used) and the HOTTAP will not work. 

To overcome this issue, grab a Joolca pump and use this as a dedicated supply for the HOTTAP.

Read more here. 

My HOTTAP is clicking

There is a ⚡️ clicking noise but there is no 🔥 clunk noise. 

If you have water flowing through your HOTTAP, and your HOTTAP is clicking but not igniting, you either have

1. Low-power batteries that are not providing enough power fully turn your HOTTAP on, or
2. An airlock in your gas hose that is not letting gas into your HOTTAP.

How to troubleshoot this issue

Still won't work?

If your HOTTAP does not work after completing the above steps, please follow this guide and record a video of your HOTTAP and upload it here.