HOTTAP won't ignite

If your HOTTAP is not turning on, won't ignite, isn't heating water, and there is no flame, please follow this guide to resolve the issue. 

How to use this guide: 

1. Watch the videos to confirm if your HOTTAP is not doing anything or is clicking but not igniting.
2. Complete all of the troubleshooting suggestions (should take 5-10 minutes). 

How the HOTTAP should work

If your HOTTAP ignites a flame but then turns off randomly, please click here. 
If your HOTTAP ignites a flame but then turns off when you adjust your Water Dial, please click here. 

Troubleshooting

Before you begin, review the HOTTAP setup guide to make sure everything is setup correctly. 

This issue takes shape in two scenarios:

My HOTTAP is not doing anything

There is no ⚡️ clicking noise and there is no 🔥 clunk noise.

If you have water flowing through your HOTTAP, and your HOTTAP is not turning on at all, you either have (1) flat batteries that are not providing enough power to the HOTTAP or (2) not enough water flow/pressure to trigger the HOTTAP to turn on. Issue (2) is most common when using a pump. 

How to troubleshoot this issue:

How to troubleshoot a different water source:

• Review the Joolca pump setup guide to make sure everything is set up correctly.

  Steps:

  1. Remove the red lugs.
  2. Charge the pump power supply to 100%.
  3. Clean out the filter.
  4. Tighten all water fittings.
  5. Clip water fittings on fully.
  6. Use a 2m hose for the inlet (max length).
  7. Use a 2m hose for the outlet.

  For further troubleshooting, please follow these steps.

• Make sure that you're suing a compatible pump that is plugged directly into the HOTTAP:

  • Your pump needs a water flow between 6-12 litres/min 
  • Your pump needs a water pressure between 40-60 PSI
  • Plug your pump directly into the HOTTAP (i.e., don't have any other appliances running off your pump)

  Read more here. 

  Next, perform these steps:  

  1. Charge the pump power supply to 100%.
  2. Clean out the filter.
  3. Tighten all water fittings.
  4. Clip water fittings on fully.

• Examples: Header tank, bilge pump, high flow pump.  

  The HOTTAP requires a consistent supply of water flow and water pressure in order to turn on, and remain running. 

  Gravity-fed or 12V systems that are high flow (above 12 litres/min) encounter a large drop in pressure as water enters the HOTTAP - this is due to the HOTTAP's small diameter water valves.  This drop in pressure (even if it stabilises later) will cause the HOTTAP to "sometimes work, and sometimes not work." In addition to this, if the gravity-fed or 24V supply is plugged into multiple appliances, the water flow and water pressure supplied to the HOTTAP will not be stable (as other appliances are used) and the HOTTAP will not work. 

  To overcome this issue, grab a Joolca pump and use this as a dedicated supply for the HOTTAP.

  Read more here. 

My HOTTAP is clicking

There is a ⚡️ clicking noise but there is no 🔥 clunk noise. 

If you have water flowing through your HOTTAP, and your HOTTAP is clicking but not igniting, you either have (1) low power batteries that are not providing enough power fully turn your HOTTAP on or (2) an air lock in your gas hose that is not letting gas into your HOTTAP.

How to troubleshoot this issue:

Still won't work

If your HOTTAP does not work after completing the above steps, please follow this guide and record a video of your HOTTAP and upload it here.